About the app
Only with the help of a Ticketee are tickets entered and processed easily!
Everything in this platform is so practical and simple! For the customer it only takes to enter the relevant problem with a description and authorized professionals will contact them to provide solutions.
Within this intuitive program, you have an exact number and status of tickets, the ability to assign tasks, detailed reporting, entering leads, roadmaps, the ability to assign tasks to individuals or teams and many other useful information that helps to deliver first-class customer service.
- make your own support form
- embed the form to client's website / system
- recieve new tickets via this form
- manage incoming support tickets
- assign tickets between support specialists or teams
- check customer's satisfaction in his rating
- keep track of changes in all ticket
- gather your leads for further contact opportunities
- assign tasks to a specific agent team
- archive failed client contact attempts
- save ideas for improvement from incoming tickets
- plan the development based on the accepted ideas
- check which improvements have not yet been completed
- create as many teams as required
- manage support agents within the teams, relocate or impersonate a specific agent's account
- configure system user rights
- run detailed reports to have an overview of the ticket progress
- analyze future steps and manage your teams with charts showing behavior of solving tickets